Free local delivery across Forth Valley, Scotland, on orders over £30

Legal stuff!

Our Company Details

Dixie Doodles is a trading name of Stirling Pet Supplies & Services Ltd

Registered in Scotland SCO575266

VAT Number 279 8728 27

Registered address: Taylorton House, Stirling, FK7 7LL

Stirling Store address: Unit 3, 1 Cunningham Road, Stirling FK7 7SW

Dixie Doodles operates in the UK (predominantly Scotland) only and is not connected to any other business outside the UK that may have a similar name.

 

Terms & Conditions 

These Terms & Conditions apply to all transactions on this site. Please read them carefully. They don't affect your statutory rights. We may change these terms and conditions at anytime. If we do you'll be asked to agree to the terms and conditions each time you place an order. Please ensure that you’ve read our current terms and conditions.

 

General

These terms and conditions and all transactions relating to this website are governed by UK law and are subject to the non-exclusive jurisdiction of the UK courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Privacy Policy. These terms and conditions only cover the Dixie Doodles website.

Any other websites to which you link from this site, or were linked to Dixie Doodles, are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

 

Your contract with us

You'll have an opportunity to check and correct your order up until the moment it’s submitted, via the checkout.

Once an order is placed we’ll give you a reference number and details of the products you’ve ordered. This information is an acknowledgement, not acceptance of your order.

Acceptance of your order, and the creation of a legally binding contract between you and Dixie Doodles, will only occur when you receive an email to confirm payment has been received.

We may decline all or part of your order for any reason. If this happens, we’ll contact you as soon as we can, to let you know.

We’ll tell you if your payment details cannot be authorised for any reason. If this happens we may invite you to pay by a different method.

 

Prices and Payment

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but may exclude postage charges. Postage charges can be found on our delivery and returns page.

The total cost of your order is the price of the products you order plus any delivery charge applicable. You’ll see any costs and discounts before you place your order.

All prices, offers and products are subject to availability and may change. If something becomes unavailable after you’ve placed an order we may offer you alternative goods - or we'll offer you a full refund or credit note to the same value.

We try to ensure that all information on our site is up to date but sometimes errors can occur. If we discover an error in the price or description of a product you've ordered, we'll tell you and check whether you wish to continue with your order. If not you’re free to cancel it.

We accept payment by various credit/debit cards as listed on our checkout payment page. Payment will be deducted when we process your order.

 

Delivery & postage

If your order requires posting, these will usually be delivered by Royal Mail.

We will try to post as many orders as possible same day. Where this isn’t possible we will aim to post on the next working day.

Please remember that some deliveries may need to be signed for and it’s your responsibility to ensure you’re home or able to collect the order if the courier was unable to deliver. We'll happily send your purchase to a work place or neighbour if you let us know.

If delivery was not possible, we may apply further delivery charges if you need us to re-send your order.

For all deliveries, please make sure you keep the receipt enclosed with your goods.


Free nationwide delivery

We offer free delivery on all orders over £75 that are being delivered to a UK postal address. All other postage charges are quoted at the checkout stage of your purchase.

 

Expect your goods to arrive between 1 to 3 working days, but sometimes delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for deliveries to the Scottish Highlands and Islands.

 

Free delivery throughout Central Scotland

We offer free delivery on all orders over £30 to the areas shown in our map below. All orders under £30 will incur a delivery charge, unless we tell you otherwise.

 

Missing, Damaged or Incorrect Orders

We try to ensure that you receive your goods in excellent condition. If you do not receive all of your order, or in the event that something arrives damaged or faulty, please contact us on 01786 595001 or email sales@dixiedoodles.co.uk. We’ll do our best to sort it out.

 

Cancellations, Returns and Refunds

Cancellation

Unfortunately we are unable to make changes to an order once it has been placed. If you’d like to cancel an order, please contact us on 01786 595001 or sales@dixiedoodles.co.uk. We ask that all cancellations are confirmed via email.

Provided the processing has not yet started and it is not with a third party supplier, we will be able to cancel the order for you.

If your products have already been delivered, then you will need to make a return instead.

Returns and Refunds

We hope you will be pleased with your purchase, if you need to return anything to us, we will be happy to offer a refund or exchange.

You can return goods to Dixie Doodles. All goods must be returned in a fully resalable condition, which means being unused and in the original packaging. We reserve the right to refuse a refund or exchange on goods deemed not to be resalable. Your statutory rights are not affected.

You can returns goods to us by emailing us at sales@dixiedoodles.co.uk. If you are within the free delivery area of Central Scotland then we will arrange for collection. Alternatively, send your goods and order confirmation email to Taylorton House, Stirling FK7 7LL. Please include the reason for return.

Exception: we regret that personalised products that are made to order or are ordered specifically may not be returned or refunded unless they are defective. We reserve the right to accept returns and refunds of these goods.

We’ll refund the price of the item to the purchaser once it is received by us. A refund of the original postage or delivery charges and any charges for returning the goods to us will only be given in the instance of incorrect, damaged or faulty goods.

When returning your goods, please make sure the goods are returned in their original packaging, are packed securely to avoid damage and include your order confirmation. Please include the reason for return.

 

Fair Pricing Policy

We promise to regularly check a variety of other online and retail stores to make sure you're getting a fair deal on price. Sometimes competitors will run special offers on items, and we aim to make sure these are taken into account in our pricing.

From time to time, we may run competitions, promotions, offer vouchers or other offers. Each such offer has it’s own terms and conditions and will be subject to availability at all times. Your statutory rights are not affected.

Coupons, discounts and promotional discount codes offered by us are valid only for use as part of a purchase made in on our website.

 

Website Terms and Conditions

Using this website

You'll be able to access most of this website without having to register any details with us. However, particular areas of this website will only be accessible if you've registered. We authorise you to view and download the material on this website (the ‘Dixie Doodles material’) for your personal use.

You may not modify the Dixie Doodles material in any way or reproduce or publicly display, perform, distribute or otherwise use it for any public or commercial purpose without getting our permission first. The Dixie Doodles material is copyright. Any unauthorised use of the Dixie Doodles material may violate copyright, trademark, and other laws. If you breach any of these terms and conditions, your authorisation to use this site automatically ends and you must immediately destroy the Dixie Doodles material.

Dixie Doodles and its suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You must not post or transmit unlawful, defamatory, obscene, offensive or scandalous material, or material that constitutes or encourages conduct that would be considered a criminal offence or is likely to give rise to civil liability, or otherwise violates any law.

Service interruptions

We try to maintain continuity of service to make sure the quality of the website remains high. Unfortunately, the Internet is not inherently stable; errors, omissions, interruptions to service and delays may occur.

We do not accept any liability arising from them.

Links to this website and to other websites

On this website  you'll be offered links to other websites which we hope will interest you. We do not accept any responsibility or liability for their content. The owners of those websites do not necessarily have any connection, commercial or otherwise, with us.

Using automatic links to gain access to such websites is entirely at your own risk. If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website.

Linking to this website is subject to the following conditions:

- you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

- you do not misrepresent your relationship with us or present any false information about us;

- you do not link from a website that is not owned by you; and

- your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any other way with the law of the United Kingdom.

If you choose to link to our website and misrepresent your relationship with us or present any false information about us you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Information on this website

We make every effort to ensure that our website is accurate and complete.

Some information may be supplied to us by third parties and we are not always able to check its accuracy or completeness – although we’ll always try to do so before publishing it.

We do not accept any liability arising from inaccuracies or omissions on our website or any liability for Dixie Doodles material that you, any other website user or any other person may supply.

Of course, if you do find anything wrong, please let us know so that we can fix it straight away.

Virus protection

We make every effort to check and test Dixie Doodles material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur when using Dixie Doodles material.